TROJAN SOLUTION believes in helping all customers as far as possible and has consequently prepared thoughtful terms, refund and cancellation policy.
TROJAN SOLUTION does collect personal information when you register or fill out any forms on our site. As TROJAN SOLUTION wants to demonstrate its commitment to your privacy, we have agreed to disclose its information practices.
If you have questions or concerns regarding this statement, you should contact at TROJAN SOLUTION Privacy Information Department by emailing support@TROJANSUPPORT.COM As TROJAN SOLUTION is vigilant about protecting your data and personal privacy. This statement describes the following:
What information we collect from visitors to our website
How we use the information collected
How and with whom the information is shared
How you can opt-in to or opt-out of information collection and use of the information
Our policy on correcting and updating personal identifier information.
TROJAN SUPPORT is an independent provider of remote tech support services for software, hardware, and peripherals. We are unique because we have expertise in products from a wide variety of third-party companies. TROJAN SUPPORT has no affiliation with any of these third-party companies unless such relationship is expressly specified.The use of any third party trademarks, logos, or brand names is for informational purposes only, and does not imply an endorsement by TROJAN SUPPORT or vice versa or that such trademark owner has authorized TROJAN SUPPORT to promote its products or services.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. Notification of Changes
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. As TROJAN SOLUTION has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made. CANCELLATION POLICY
If you choose to cancel your support service, you will need to contact our Billing Department for a refund. You can contact them at +1-888-502-7281. You can also contact us at support@TROJANSUPPORT.COM
Please be advised that for subscription plans, service fee of $49.99 per resolved incident and cancellation fees of $29.99 to apply. If we cannot resolve your initial issue, then you will receive the appropriate reimbursement from our Billing Department.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved by TROJAN SOLUTION team.
2. 30 days have not passed after the issue was last resolved by TROJAN SOLUTION team
If your subscription plan included any software, the price of the software will not be refunded in case of cancellation of service.